Delivery charges for orders from the Online Shop depend on the destination country, package weight, and shipping method selected. The exact cost is calculated at checkout before payment.

The Online Shop accepts a wide range of global payment methods for customer convenience. These include:

• Bank Transfers: Direct bank transfers and wire transfers from local or international banks.

• Digital Wallets & Apps: PayPal, Apple Pay, Google Pay, Samsung Pay, Cash App, Venmo, and Zelle (USA).

• Money Transfer Services: Western Union, MoneyGram, and Ria Money Transfer.

• E-Transfers: Instant electronic transfers via regional online banking systems.

• Cryptocurrency Payments: Bitcoin (BTC), Ethereum (ETH), USDT (Tether), Litecoin (LTC), Binance Coin (BNB), and other major supported cryptos.

• Gift Cards: Major brand gift cards and store-issued e-gift cards (subject to verification).

All transactions are processed securely, and accepted methods may vary slightly depending on the customer’s country or region.

Delivery time depends on the service type, destination, and shipment size:

• Domestic deliveries: Usually 1–3 business days within the same country.

• International deliveries: Typically 4–10 business days, depending on customs and distance.

• Express or priority shipping: Next-day or 2-day delivery options available for select routes.

• Freight and cargo shipments: Transit time varies based on transport mode (air, sea, or land) and destination — generally 5–21 business days.

Grena Shipping Logistics provides real-time tracking for all shipments so customers can monitor progress and estimated arrival times.

At Grena Shipping Logistics, your data security is a top priority. We use multiple layers of protection to keep your personal and shipment information safe.

Here’s how your data is protected:

• 🔒 Advanced Encryption: All data transfers are protected using SSL/TLS encryption to prevent unauthorized access.

• 🧱 Secure Servers: Customer and transaction data are stored on secure, access-controlled servers with regular security audits.

• 👥 Restricted Access: Only authorized personnel can access sensitive customer information.

• 🧩 Data Privacy Compliance: We comply with international data protection laws such as GDPR and other regional privacy regulations.

• 🧠 Fraud Detection Systems: Continuous monitoring helps detect and prevent suspicious activities or data breaches.

• 🧾 No Data Sharing: Your personal information is never sold or shared with third parties, except as required for shipping and customs purposes.

In short — your data is encrypted, confidential, and securely managed at every stage of your shipment process.

Once your shipment is booked, you will receive a tracking number via email or SMS. You can use it on our online tracking portal to monitor your shipment’s status in real time.

Yes. Grena Shipping Logistics operates globally, providing shipping and logistics solutions to all major countries and regions through an international partner network.

Contact our customer support team with your tracking number. We will immediately investigate and provide updates or compensation in line with our service policy.

Yes, we offer optional shipment insurance to cover loss, damage, or theft during transit. You can add insurance when booking your shipment.

You can reach our support team via email, phone, or live chat on our website. Our agents are available 24/7 to assist with inquiries and shipment tracking.